Palmetto GBA has enhanced the claims status feature of Online Provider Services (OPS). OPS now displays the processed date and check number, if applicable, when returning claims status for a beneficiary. OPS is Palmetto GBA’s secure Web portal that allows providers to access information regarding claim status, beneficiary eligibility, amount approved-to-pay, and to view duplicate remittance notices. All providers that have an EDI Enrollment Agreement on file may register to use this tool. If you haven’t already registered, please consider doing so.
Access the introductory article to learn more: click on the “Introducing Online Provider Services” graphic on the top of any of Palmetto’s main state web pages. One important consideration: only one Provider Administrator per EDI Enrollment Agreement/per PTAN performs the registration process. The Provider Administrator can then grant permission to additional users related to that PTAN. Billing services and clearinghouses should contact their provider clients to gain access to the system.